Payment
The Payment page manages your Paloma365 subscription, billing history, and account balance top-up.
How to Access
Navigate to: Sidebar > Account > Payment
Route: /account/payment
Quick actions:
Overview
Paloma365 operates on a subscription model. The Payment page shows your balance, monthly payment, unpaid invoices, transaction history, and lets you pay by whichever method suits you.
When invoices are issued: the invoice is issued on the 1st and must be paid by the 10th. If the balance is short, the page shows a "Critically important" block and a "…days until service is blocked" counter.
Discount for paying ahead
The "Choose a period — get a discount" block lets you pay for several months at once:
| Period | Discount |
|---|---|
| 1 month | no discount |
| 3 months | 5% |
| 6 months | 10% |
| 12 months | 15% |
Next to the selected period the system shows "Total due for the selected period" and how much you save.
Two conditions, both stated on the page itself:
- The discount applies only when the whole period is paid in one payment. A partial top-up does not activate it.
- After paying, send the payment confirmation here in the chat — a specialist applies the discount to your balance.
There is also a "Custom amount" option — an arbitrary top-up, with no discount.
Important about topping up. The amount you top up does not guarantee a fixed number of days: if your plan configuration changes, the same funds may last fewer or more days.
Payment methods
- Pay from balance — charge the invoice against your topped-up balance.
- Pay by card — credit or debit card.
- Pay via Kaspi.kz — opens the Kaspi payment page with your account number and the amount already filled in.
- RF payment — for clients paying from Russia.
You can also top up with cash at our office or by bank transfer. For a transfer click "Issue invoice", then "Print invoice" to get an invoice with the bank details.
BIN or IIN for an invoice with bank requisites
An invoice carries bank requisites only when the account has a BIN or IIN (12 digits): it goes onto the invoice as the buyer details, and without it the bank will not accept the payment.
If no BIN is stored yet, you are asked for it the moment you issue an invoice or send it to print. You can also enter or review it at any other time — the "General information" tab, block "Payer details".
You may decline: the invoice is still issued, but without bank requisites — it cannot be paid by bank transfer, leaving card, Kaspi.kz, and payment from balance. A BIN or IIN belongs to a single account; if the system says it is already registered on another account, contact support.
Step-by-Step Guide
- Go to Account > Payment.
- Review your Balance and Monthly payment.
- Unpaid invoices are listed in the "Unpaid invoices" block — with amount, object, and due date.
- Choose a billing period (1, 3, 6, or 12 months) — the total is recalculated with the discount.
- Click "Pay" and choose a payment method.
- When paying for a discounted period, send the payment confirmation in the chat.
FAQ
What happens when my balance runs out?
The system warns you in advance: a "Critically important" block appears with a countdown of days until the service is blocked. If payment does not arrive, access is blocked and the page shows "Access blocked" with "Pay the outstanding amount to unblock".
My account was blocked for non-payment — what do I do?
Pay the outstanding amount using any method above; access is restored once the payment arrives. If you have already paid and access has not returned, write here and attach the payment confirmation — a specialist will check it and unblock the account.
What is the discount for 3, 6, and 12 months?
5%, 10%, and 15% respectively, when the whole period is paid in one payment. A partial top-up does not activate the discount.
Can I change my subscription plan?
Yes. Write here in the chat: a specialist will pick the right plan and recalculate the cost for your configuration — number of sales points, workplaces, and enabled modules.
Where can I see what I am being charged for?
In the "Invoices" and "Transaction history" blocks: every issued invoice with its object, price per month, status, and expiration date.