Upsell offers — Paloma365 Classic (Windows POS)

This article is about Paloma365 Classic, the POS program for Windows. The upsell offer is the "Добавить к заказу:" (Add to order:) window: right before payment the POS suggests extra items for the current order. The Classic interface is in Russian; original UI names are shown in quotes.

What the cashier sees

1. The cashier presses "Оплата" (Pay) — see Sales and orders.
2. Before the payment window, "Добавить к заказу:" (Add to order:) appears. Each row shows "Наименование" (Name), "Цена (за единицу)" (Price per unit), "Количество" (Quantity) and "Цена (итог)" (Price total).
3. Tap the quantity button in a row — the "Введите количество" (Enter amount) keypad opens; weight items accept fractional quantities. You cannot enter more than the item's current stock at the outlet's warehouse — the quantity field is capped by the remainder (its hint shows the "maximum possible value").
4. "Принять" (Accept, or Enter) adds the chosen items to the order and continues to payment; "Отмена" (Cancel) continues without changes. "Вверх" (Up) / "Вниз" (Down) scroll the list.

Added items become regular order lines. Payment itself is covered in Payments and payment types.

Where recommendations come from

The administrator configures them in the back office, in the "Рекомендации товаров" (Item recommendations) guide: a base item and a recommended item (or a group — then all its items are offered). The POS only displays the list after synchronization.

Current POS versions have three limitations: before payment only general recommendations are shown — entries with no base item, valid for any order; offers tied to a specific base item are temporarily disabled. The window also works only when the outlet sells from the full catalog (no menu design assigned). And it never appears when the workstation runs in the "Официант" (Waiter) or "Тарификаторы" (Tariffs) interface — upsell does not work in those interfaces.

Deleted, menu-hidden and stop-listed items are never offered, and neither are combo sets or catalog groups (a group can be set as the recommended entry — then its items are offered, not the group itself).

The same window issues loyalty gifts

The "Добавить к заказу:" (Add to order:) window has a second role — issuing gifts of the "gifts for purchased quantity" loyalty scheme (configured in the discount, see Gifts and certificates). When a customer has accumulated the required quantity, the POS asks after paying their order (and also when the customer is attached to an order): "Внимание! Покупателю доступен к выдаче акционный товар. По скидке: …" — "Выдать сейчас?" (Attention! The customer is eligible for a promo item. With discount: … Issue now?).

If confirmed, the same window opens in gift mode:

• all prices are zero — gifts are free and are issued as a separate zero-sum order;
• the quantity button carries a red badge with the issue step (gift multiple); the entered amount is rounded to a multiple of that step;
• the window title shows the limits: "максимум = …" (maximum) and "подарков кол-во = …" (gifts quantity); picking more than the maximum shows "Exceeded quantity of selected bonus items." and cancels the issue.

The POS also reminds the cashier in advance: "When purchasing N or more … the customer will be eligible for a bonus item."

Common problems

• The window does not appear — check that recommendations exist, some entries have no base item, the outlet has no menu assigned, the POS is not running in the Waiter or Tariffs interface, and the POS has synchronized.
• An item is missing — it is stop-listed, hidden from the menu or deleted.
• Too much was added — remove the line from the order before payment.

FAQ

Does the cashier have to pick something?

No. "Отмена" (Cancel), or "Принять" (Accept) with no quantities, simply continues to payment.

How do we turn upsell off?

Delete the entries from the "Рекомендации товаров" (Item recommendations) guide and let the POS synchronize.