Customer screen and order status screens — Paloma365 Classic (Windows POS)

This article is about Paloma365 Classic, the POS program for Windows. The POS can broadcast order statuses to external screens: a guest-facing readiness board (a TV or monitor in the hall with "НОВЫЕ" (new) and "ГОТОВЫЕ" (ready) columns) and a separate customer screen at the till. Screens connect to the POS over the local network through a browser, so a guest can watch their order number and see when it is ready. The Classic interface is in Russian; original UI names are shown in quotes.

Overview

There are two external screens, configured independently in POS settings:

• Order status screen — the shared board for the hall. Its settings block is in the "Повар и готовка блюд" (Cook and cooking) section: the "Вывод статусов заказов на экран" (Display order statuses on the screen) switch, a "Порт" (Port) field (8081 by default), a "Маска" (Mask) field and a "Сохранить" (Save) button. The same switch enables the cashier's food-readiness button and the guest board — see Kitchen screen.
• Customer screen — a separate screen with its own settings on the "Настройка экранов" (Screens setup) tab: the "Экран покупателя" (Customer screen) block with a "Вывод статусов заказов на экран" switch, its own "Порт" (8082 by default) and "Маска" fields and a "Сохранить" button. This screen updates while the cashier works with a bill in sales mode.

The POS acts as the server: an external screen (a TV with a built-in browser, a tablet, another PC) connects to the POS address on the local network and the configured port. No internet is required — everything stays inside the network.

The mask — what appears on the screen

The "Маска" (Mask) field defines what is shown for each order. By default it is the order number (the <ORDERNO> placeholder). Buttons next to the field add other placeholders to the mask: client name (<CLNAME>), client phone (<CLPHONE>) and table/object (<OBJECT>). After changing the mask or the port, press "Сохранить" in the same block.

Order readiness board (TV / browser)

1. In POS settings, "Повар и готовка блюд" section, enable "Вывод статусов заказов на экран", adjust the port and mask if needed and press "Сохранить".
2. A ready-made board page ships with the POS (the OrderScreen folder with an index.html file). In its settings file (params.js) set the POS address on the local network and the port; several POS machines can be listed there — one board then collects orders from all of them.
3. Open the page in the browser on the TV or board PC. The connection status is shown at the bottom of the page — waiting, then "socket open".

The board has two columns: "НОВЫЕ" (new) — orders being cooked, and "ГОТОВЫЕ" (ready) — orders whose dishes are all marked completed on the kitchen screen. The list refreshes automatically as orders change on the POS.

Which bills reach the board is controlled by the "Отображать заказы только из "Режима продаж"" (show orders from sales mode only) option in the same section. Fast-food outlets turn it on: then paid bills of the shift are broadcast and the guest tracks their number after paying. With it off, only unpaid bills are shown.

Customer screen

The customer screen is a separate broadcast channel for a screen at the till. It is enabled on the "Настройка экранов" tab ("Экран покупателя" block), has its own port and mask, and can run alongside the hall board. The connection is the same: a device with a browser on the same network as the POS, using the POS address and the port from the settings. The screen updates while the cashier works with a bill in sales mode.

Common problems

• "Не удалось подключиться к устройству..." (could not connect to the device) — the POS does not see the customer display: check the cable and the port selected in the settings, then connect again.
• "Не удалось отправить сообщение на экран" (could not send the message to the display) — the connection exists but the text did not go out; check the same things and restart the POS.
• The board is empty, the status says the socket is closed. The screen cannot reach the POS: check that the POS is running, both devices are on the same local network, and the address and port in the page settings match the POS settings.
• The "Вывод статусов заказов на экран" switch turns itself off. The POS failed to start broadcasting on the configured port — usually the port is taken by another program. Set a different port, press "Сохранить" and enable the switch again.
• No paid orders on the board (or an order disappears after payment). That is the "Отображать заказы только из "Режима продаж"" option: with it on, only paid bills are shown; with it off, only unpaid ones. Pick the mode that matches your workflow.
• An order never moves to "ГОТОВЫЕ". An order reaches the ready column only when all of its dishes are completed on the kitchen screen — check for unmarked items.
• Changed the port or mask but nothing happened. Changes apply via the "Сохранить" button in the same settings block; refresh the board page in the browser afterwards.

FAQ

How is the customer screen different from the order status board?

They are two independent channels. The order status board is the shared hall screen with "НОВЫЕ"/"ГОТОВЫЕ" columns, configured in the "Повар и готовка блюд" section. The customer screen has its own port and mask ("Настройка экранов" tab) and updates as the cashier works with the bill. Both can be used at the same time.

Can one board serve several POS machines?

Yes. The board page settings accept several POS addresses — orders from all of them appear on one screen.

Does the board need internet?

No. The screen connects to the POS directly over the local network; internet does not affect the board.

What does the guest see on the board?

One line per order, built from the mask: the order number by default, optionally with the client's name or phone and the table. While the dishes are cooking the order stays under "НОВЫЕ"; once all dishes are marked ready it moves to "ГОТОВЫЕ".