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Hall manager, splitting and moving orders, table designer — Paloma365 Classic (Windows POS) ​

This article covers Paloma365 Classic — the POS application for Windows. It describes the «Администратор зала» (hall manager) interface, order operations in the "Options" («Опции») window (unlocking, splitting, moving dishes, changing the employee), the "Table placement map" («Дизайнер столов») editor and related POS settings.

The hall manager interface: the shift's order list without cash operations ​

  • Where: start screen → interface «Администратор зала» (hall manager) → the list of the shift's orders (buttons "Paid" («Оплаченные»), "Unpaid" («Неоплаченные»), "All" («Все»), "Filter" («Фильтр»)).
  • Requirement: a shift must be open — without it the interface does not open.
  • Available: "View" («Просмотр»), "Options" («Опции»), "Final report" («Итоговый отчет»), "Other reports" («Другие отчеты»), "Z report" («Z отчёт»), "Reservation" («Бронирование»), "Shift note" («Примечание к смене»), "Exit" («Выход»); "Fiscalization" («Фискализация») when deferred fiscalization is enabled. "Z report" is active only if the employee has the cash-report right and the fiscal register type supports it.
  • Not available: "Start the shift" / "End the shift" («Открыть смену» / «Закрыть смену»), "X report" («X отчёт»), "Pay" («Оплата»), "Prepayment" («Предоплата»), "Cashbox" («Касса»).
  • Notes: it is the same screen the cashier uses, minus the cash buttons. The list refreshes automatically every 20 seconds.

What the hall manager can do with an open order ​

  • Where: hall manager → select an order → "View" («Просмотр»).
  • Open (not printed, not paid) order: you can delete items and change the table, number of guests, discount, service and client.
  • Printed or paid order: view only — fields and item deletion are disabled.
  • Limits: dishes cannot be added (the menu and item search do not work), payment is unavailable, item notes are hidden. "Print receipt" («Печать счета») is shown only for an order that is not printed and not closed; "Go back" («Назад») is available.

The "Options" window in the hall manager interface ​

  • Where: hall manager → "Options" («Опции») (sections "Operate with orders" («Работа со счетами») and "Additional functions" («Дополнительные функции»)).
  • Hidden: "Receipt copy" («Копия чека»), "Change the payment type" («Изменить вид оплаты»), "Return" («Возврат»).
  • Available: "Unlock the order" («Разблокировать счет»), "Split the bill" («Разбить счет»), "Dish transfer" («Перенос блюд»), "Change the employee" («Сменить сотрудника»), "Stop-list" («Стоп-лист»), "Bill history" («История счета»), "Table placement map" («Дизайнер столов»), "Label printing" («Печать этикеток»).
  • Notes: when the business type is "Retail store" («Розничный магазин») or "Beauty saloon" («Салон Красоты») (Settings → "Program appearance" («Вид программы») → "Type of business" («Тип заведения»)), the buttons "Unlock the order", "Split the bill", "Stop-list", "Dish transfer" and "Table placement map" are hidden in every interface.

"Unlock the order" — remove the printed status from a pre-bill ​

  • Where: «Кассир» (cashier) or hall manager → select an order → "Options" → "Unlock the order" («Разблокировать счет»).
  • Access: if rights are configured for the employee in the web dashboard and the unlock right is off — "Permission denied!" («Недостаточно прав!»). If no rights are configured, the POS asks for the point's unlock password. If that password is not set, unlocking is impossible: "To unlock the order you need to set the password!" («Для разблокировки счета необходимо установить пароль!»).
  • Limits: works only for a printed, unpaid order: for an unprinted one — "Order is not locked" («Счет не заблокирован»), for a paid one — "Check is closed" («Счет закрыт»).
  • Notes: if no order is selected, the POS offers to pick one from the shift's order list (this requires access to the final report). After unlocking, the waiter can edit the order again; the action is logged and other workplaces receive the notification "Order No. … was unlocked!" («Счет №… был разблокирован!»).

"Split the bill" — splitting one order into two ​

  • Where: cashier / hall manager → select an order → "Options" → "Split the bill" («Разбить счет») → window «Разбиение счета» (Splitting the bill): the original order on the left, the new one on the right; an arrow button, "Delete" («Удалить»), the "Request quantity" («Запрашивать кол-во») switch, the "Table" («Стол») field, "Accept" («Принять») / "Cancel" («Отмена»).
  • Access: if rights are configured, the employee needs the split right; otherwise the POS asks for the "Splitting" («Разбиение») password, and if no password is set the operation runs without asking.
  • How it works: the arrow moves the selected item to the new order (question "Do you want to split an item?" («Хотите разбить позицию?»)). With "Request quantity" on, the POS asks for the "Amount to be transferred" («Переносимое кол-во»); otherwise the whole line moves. "Delete" returns an item. "Accept" asks "Proceed to split the bill?" («Выполнить разбиение счёта?»). The new order inherits the original's discount and service; you can pick another table for it.
  • Limits: only an open order with an assigned employee («Счет распечатан...» — order printed, «Счет закрыт...» — order closed, «К счету не привязан сотрудник...» — no employee on the order); an order with an amount discount cannot be split ("Cannot split a bill with applied amount discount..." («Нельзя выполнить разделение счёта, к которому применена суммовая скидка...»)); combo items and modifier lines cannot be moved; a dish with modifiers moves only as a whole.
  • Notes: when the restaurant map is enabled, the new order is linked to the selected table.

"Dish transfer" — moving items to another open order ​

  • Where: cashier / hall manager → select an order → "Options" → "Dish transfer" («Перенос блюд») → list «Счет в который хотите перенести блюда» (order to move the dishes to) → "Next" («Далее») → move items with the arrow (question «Вы уверены что хотите перенести данное блюдо на другой счет?» — are you sure you want to move this dish to another order?); "Request quantity" switch; "Close" («Закрыть»).
  • Access: if rights are configured, the employee needs the dish-transfer right; the operation has no password.
  • Which orders can be chosen: only open (not printed, not paid) orders of the current shift. If there are none — «Нет счетов для переноса» (no orders to move to).
  • How it works: each moved item is saved immediately in both orders with a "moved" mark. With "Request quantity" on, the POS asks "Enter amount" («Введите количество»).
  • Limits: the source order must also be unprinted and unpaid. Combo items cannot be moved («Нельзя перенести комбо блюдо на другой стол...»), nor modifier lines ("Can not move modifier!" («Нельзя перемещать товар модификатор!»)). A dish whose modifiers were added through a note cannot be moved: "Can not move modifiers!" («Нельзя перемещать товар с модификаторами!»); other dishes with modifiers move only as a whole after "An item with modifier can be moved only as a whole. Continue?" («Товар с модификаторами можно перенести только полностью. Продолжить?»).
  • Merging orders: there is no separate "merge orders" function — move all items of one order into another using this window.

"Change the employee" — hand an order to another waiter ​

  • Where: cashier / hall manager → select an order → "Options" → "Change the employee" («Сменить сотрудника») → window "Choose an employee" («Выбор сотрудника») → "Select" («Выбрать») / "Cancel" («Отмена»).
  • Access: if rights are configured, the employee needs the right to change the employee on an order; no password.
  • Limits: only for an open (not printed, not paid) order or an order without an assigned employee; otherwise — "Change employee only on active or unprinted bills!" («Сменить сотрудника можно только у незаблокированного или нераспечатанного счета!»).
  • Notes: on success the POS shows "Employee was successfully changed!" («Сотрудник у счета был успешно изменен!»).

"Table placement map" — arranging tables on the hall map ​

  • Where: cashier or hall manager → "Options" → section "Additional functions" → "Table placement map" («Дизайнер столов»).
  • Access: if rights are configured, the employee needs the table-designer right; no password. The button is hidden for the «Розничный магазин» (retail store) and «Салон Красоты» (beauty salon) business types.
  • Window layout: on the left, the «Помещения» (rooms) and «Столы» (tables) lists — tables and rooms are created in the web dashboard; on the right, the map.
  • Notes: the table layout is stored in the POS database. When a new database is connected, the POS arranges the tables in a grid automatically the first time the map opens — you can then move them.

Adding a table to the map: "Table settings" ​

  • Where: table designer → «Столы» (tables) list → tap a table → «Добавить стол на карту ресторана?» (add the table to the restaurant map?) → window «Настройки стола» (table settings): «Высота стола:» (height), «Ширина стола:» (width), «Форма стола» (shape: «Прямоугольник» rectangle / «Круг» circle), «Порт питания:» (power port) → "Add" («Добавить»).
  • Limits: height and width are 50 to 500; outside that range the POS shows «Размеры стола ограничены…» (table size is limited) and uses the boundary value.
  • How it works: the table appears at a random spot on the map; then drag it in designer mode. Tapping a table already on the map offers to change its parameters: «Стол уже добавлен на карту ресторана, хотите изменить параметры стола?» (the table is already on the map, change its parameters?).
  • Notes: the power port is used with power-control equipment in the tariff (time-billing) mode; for a regular hall it can be left empty.

"Place tables" — automatic grid layout ​

  • Where: table designer → button «Разместить столы» (place tables).
  • How it works: all tables not yet on the map are laid out in a grid, 5 per row, 100×100 in size. If rooms are used — room by room. The map zoom resets to 1:1.
  • Limits: if rooms are enabled but none exist — «Помещения отсутствуют...» (no rooms).

Designer mode — dragging tables with grid snapping ​

  • Where: table designer → button «Режим дизайнера:ВКЛ.» (designer mode: ON) → tiles show «Можно двигать» (can be moved) → drag a table with the mouse → to leave, press the same button — it now reads «Режим дизайнера:ВЫКЛ.» (designer mode: OFF).
  • How it works: the position is saved when you release the mouse button and snaps to the grid. The «Точность:» (accuracy) slider — visible only in designer mode — sets the grid step from 10 to 100; the default is 10 and the value is remembered.
  • Notes: there is no align button in the window. In designer mode, taps on tables (removing, freeing) do not work — turn the mode off first.

"Table size" and "X" fields — set the size of all tables on the map ​

  • Where: table designer → panel above the map → fields «Размер стола:» (height) and «Х» (width) → on-screen keyboard «Введите высоту» / «Введите ширину» (enter height / width).
  • How it works: the size is applied to every table on the current map (room) and remembered on this workplace. Allowed range 50–500; outside it — «Размеры стола ограничены…».
  • Notes: to size a single table, use «Настройки стола» — tap the table in the «Столы» list.

Removing a table from the map and "Clear room" ​

  • Where: table designer (designer mode off) → tap a table on the map → «Убрать выделенный стол из карты ресторана?» (remove the selected table from the map?); or the «Очистить помещение» (clear room) button → «Убрать все столы с карты ресторана?» (remove all tables from the map?).
  • Limits: only when the shift is closed, otherwise — «Нельзя убрать стол с карты ресторана пока открыта смена!» (cannot remove a table while the shift is open). An occupied table cannot be removed: «Стол занят и не может быть удален...».
  • Notes: the table is removed only from the map — it stays in the web dashboard's directory. «Очистить помещение» is visible only when the map has tables.

Forcing a table free in the designer ​

  • Where: table designer (designer mode off) → tap the "Occupied" («Занят») status strip on a table → «Освободить данный стол?» (free this table?) → confirm.
  • How it works: all orders and tariffs are unlinked from the table; the orders themselves are not deleted.
  • Notes: usually not needed. The POS itself unlinks tables whose orders are paid and printed or deleted — at program start and each time the table map is opened or closed. When the shift is closed, tables are freed unless moving orders to a new shift is enabled.

Setting "Allow transitioning of orders to a new shift" ​

  • Where: Settings → tab "General settings" («Общие настройки») → section "Extensions of interfaces" («Расширение режимов») → checkbox "Allow transitioning of orders to a new shift" («Разрешить перенос счетов в новую смену»).
  • How it works: with the checkbox on, the shift can be closed with unpaid orders — they move to the next shift and tables stay occupied. A moved order's number gets an increment unless end-to-end numbering is enabled.
  • If off: with unpaid orders the POS shows "Can not end shift, until all orders are payed!" («Нельзя закрыть смену, если есть неоплаченные счета!») and offers «Закрыть только фискальную смену, не закрывая смену кассира?» (close only the fiscal shift, keeping the cashier shift open?).
  • Notes: this is a local setting — it applies only to this workplace.

Quick interface switch from the table map and from an order ​

  • Where: table map or order screen → menu button in the header → pick an interface from the pop-up list.
  • How it works: the list shows only the interfaces allowed for the employee in the web dashboard.
  • How to disable: Settings → tab "Program appearance" («Вид программы») → checkbox "Disable interface switch menu" («Отключить меню смены интерфейса»).
  • Notes: when the map is opened to pick a table from an order, the menu is not shown.

Setting "Use tables in Salon interface" ​

  • Where: Settings → tab "General settings" → section "Interface settings" («Настройка интерфейсов») → checkbox "Use tables in "Salon" interface" («Использовать столы в интерфейсе Салон»).
  • How it works: in the "Salon" («Салон») interface, the order screen shows the "Table" («Стол») field instead of "Employee" («Сотрудник»).
  • Notes: this is a local setting — it applies only to this workplace.

Hiding the "Table" and "Guests" fields and the business type ​

  • Where: Settings → tab "Program appearance" → checkboxes «Скрыть "СТОЛ"» (hide TABLE), «Скрыть "ГОСТЕЙ"» (hide GUESTS) and the "Type of business" («Тип заведения») switch: "NOT CHOSEN" («НЕ ВЫБРАНО»), "Restaurant, Cafe" («Ресторан, Кафе»), "Fast food, Canteen" («Фастфуд, Столовая»), "Retail store" («Розничный магазин»), "Beauty saloon" («Салон Красоты»), "Billiards, Karaoke, Sauna" («Бильярд, Караоке, Баня»), "Retail" («Розница»).
  • How it works: choosing a type first clears all hide checkboxes, then sets a preset: "Fast food, Canteen" — hide TABLE, GUESTS, SERVICE («Скрыть "ОБСЛУЖИВАНИЕ"») and BARCODE («Скрыть "ШТРИХКОД"»); "Retail store" and "Retail" — hide TABLE, GUESTS and SERVICE; "Restaurant, Cafe" and "Billiards, Karaoke, Sauna" — hide BARCODE only.
  • Notes: these are local settings. The checkboxes can be cleared manually after the preset is applied.

Waiter screen hotkeys ​

  • Where: Settings → tab "Hotkeys" («Горячие клавиши») → "Forms" («Формы») list: «Форма "Официант упрощ."» (simplified waiter — the waiter's order list) and «Форма "Официант"» (waiter — the table map).
  • Defaults: order list — Esc "Exit" («Выход»), INS "New order" («Новый счет»), F3 "View order" («Просмотр счета»); table map — INS "New order", F3 "View order". Keys can be reassigned on this tab.
  • Notes: «Форма "Выбор столика"» (table selection form: Enter — "Select" («Выбрать»), Esc — "Close the window" («Закрыть форму»)) belongs to the table picker in a reservation-journal entry, not to the «Выберите стол» (choose a table) window opened from an order — the latter has no hotkeys. On a printed order (after the pre-bill), only "Exit" works among hotkeys in the waiter and hall manager interfaces.

"Reload the receipt" — re-uploading a closed order to the cloud ​

  • Where: Settings → tab "Sync" («Синхронизация») → section "Sync control" («Управление синхронизацией») → button "Reload the receipt" («Перезагрузить счет») → window «Перезагрузка счета»: «Выберите дату когда был закрыт счет:» (date the order was closed), «Введите номер счета:» (order number), «Перезагрузить счет» / «Отмена».
  • How it works: the POS finds the order by closing date and number and clears its "uploaded" mark — the order is uploaded again at the next sync. Messages: «Счет был успешно перезагружен!» (order reloaded) / «Счет не найден!» (order not found).
  • Notes: this is a sync tool, not a table tool.

Map zoom in the table designer ​

  • Where: table designer → the unlabeled slider next to the «Размер стола:» / «Х» fields.
  • How it works: the default position is 1:1 (it can be reduced to half size); the slider changes how large the tiles are drawn. It affects display only: table positions are stored without the zoom.
  • Notes: «Разместить столы» resets the zoom to 1:1; the value is not kept between openings of the window.

A waiter on the table map works only with their own orders ​

  • Where: waiter interface («Официант») → table map → tapping an occupied table whose order belongs to another waiter → "Bill assigned to another employee..." («Счет закреплен за другим сотрудником...»).
  • How it works: on an occupied table the POS looks for orders of the signed-in employee. One — it opens; several — a selection window appears; none — only the message, no order is opened or created.
  • Handing over someone else's order: a cashier or hall manager selects the order → "Options" → "Change the employee".
  • Your own order on an occupied table: "New order" → the "Table" field in the order → pick that table on the map → «Этот стол занят, хотите добавить еще один счет к этому столу?» (this table is occupied, add another order to it?) → yes. Changing the table may ask for the "Changing the table in receipt" («Изменение стола в счете») password if it is set.
  • Notes: there is no right or setting that lets a waiter open other waiters' orders from the map. This is not the same as the lock on an order opened at another workplace.