Gifts
The gifts guide configures reward items that customers can redeem using loyalty points.
How to Access
Navigate to: Sidebar > Guides > Gifts
Route: /warehouse/guides/s_gifts
Quick actions:
Overview
Gifts are items that customers can receive as rewards in a loyalty program. Instead of (or in addition to) discounts, customers can exchange accumulated loyalty points for specific items. Each gift defines which item the customer receives and how many points are required.
List Columns
| Column | Description |
|---|---|
| No. | Internal number |
| Name | Gift name |
| Item | Reward item |
| Points | Points required to redeem |
Fields
| Field | Description | Required |
|---|---|---|
| Name | Gift name | Yes |
| Item | Item from the items guide to give as reward | Yes |
| Points required | Number of loyalty points needed to redeem | Yes |
Step-by-Step Guide
Adding a Gift
- Go to Guides > Gifts.
- Click Add.
- Enter the Name (e.g. "Free Coffee", "Dessert Reward").
- Select the Item that the customer will receive.
- Enter the Points required to redeem the gift.
- Click Save.
Example
| Gift | Item | Points |
|---|---|---|
| Free Coffee | Americano | 500 |
| Dessert Reward | Tiramisu | 1200 |
| Birthday Gift | Cake Slice | 0 |
FAQ
How do customers accumulate points?
Points are earned through purchases. The accrual rate depends on your loyalty program configuration.
Can a gift be redeemed multiple times?
Yes, as long as the customer has enough points. Each redemption deducts the required points from their balance.
What happens to inventory when a gift is redeemed?
The gift item is written off from warehouse stock, the same as a regular sale.