Taking payment — Paloma POS 2

This article is about Paloma POS 2 — the new Paloma cash-register app. It covers how to take payment on an open order: cash with change, card, mixed, partial, a split check, and the «Other» tender. If you are not sure which product you have, start with «How to tell you have Paloma POS 2».

Overview

Payment starts from the order card with the «Pay order» button showing the amount due. That opens the payment screen:

• At the top — order totals: «Subtotal», discounts, service charge and «Total».
• Payment method buttons: «Cash», «Card», «Other» and «Split…».
• A keypad for entering the tendered amount.

An order can be closed with one payment or several — the register adds up what is tendered and keeps the order open until the whole balance is covered. All amounts are calculated exactly, to the cent; change and remaining balance are computed for you — nothing is rounded by eye.

A shift must be open before you can take payment. If none is open, the register shows a prompt to open a shift first — open one (see «PIN login and shift») and return to payment.

Cash payment and change

1. On the order card, tap «Pay order».
2. Tap «Cash». If the customer hands over more than the total, key it into the «Tendered» field.
3. The register shows «Change due» — a slim pill with the change amount under the totals. That is what to hand back.
4. Confirm the payment. The «Payment complete» screen appears.

If the tendered amount equals the total, there is no change and the «Change due» pill does not appear. Clearing the tendered amount hides the pill. When less than the total is tendered, the register hints «Tendered is less than the total.» — this is the path to a partial payment (see below).

Card payment

1. Tap «Pay order» → «Card».
2. The register sends the amount to the payment terminal and shows a processing message. If you have more than one terminal, first pick the right one.
3. Wait for the terminal to respond. On success the «Payment complete» screen appears.

Do not remove the card or leave the screen while it is processing. If the terminal declines, the order stays open — retry or choose another method.

Mixed and partial payment

An order can be closed in parts and by different methods — for example, part cash, the rest by card.

1. Tap «Pay order».
2. Key in the first payment (less than the total) and choose a method — «Cash» or «Card». The register hints «Tap Cash or Card to charge {amount} and leave {balance} balance due.» and charges exactly that part.
3. The order stays open. The payment screen now shows a «Paid» row (what has been tendered, broken down by method) and a «Balance due» row (what remains). There is no live change-due row during a partial payment.
4. Tap «Take next payment» and tender the remainder by any method.
5. When the balance reaches zero, the register closes the check — the «Payment complete» screen lists every payment leg.

The «Other» tender works the same way: a partial cash payment, then the remainder closed with an «Other» payment type — the final receipt shows both legs, the earlier payment is preserved, and the order is never overpaid.

Splitting the check (split)

A split divides one order into several separate amounts — handy when guests pay individually.

1. On the payment screen tap «Split…» — the «Split payment» sheet opens.
2. Choose a split mode: «Seat», «Guests», «Items», «Amount» or «Percent».
3. The register shows each part and the «Remaining» amount. With a service charge, each part shows an «of which service» sub-line — its proportional share of the charge.
4. When the parts add up, the register confirms «Sum reconciled to amount due». Tap «Continue with this split».
5. Take payment on each part the usual way — cash, card or «Other».

If the parts do not add up, the register shows «Sum does not reconcile — please report» — check the split and the part amounts.

Continuing a partially paid check

A partially paid order is not lost, even if you leave the payment screen:

• Find it in the order list under the «Open» tab (see «Order list») and tap «Pay order» again — the register reopens it with the amounts already tendered and a «Balance due» balance.
• For a to-go order (no table), after the first partial payment tap «Take next payment» — the register returns you to collecting the remainder rather than an empty payment screen.

Common problems

• Verbatim variants of the same message: "Не удалось сохранить оплату картой. Повторите попытку.", "Не удалось сохранить частичную оплату наличными. Повторите попытку.", "Не удалось сохранить заключительную оплату наличными. Повторите попытку.", "Не удалось сохранить заключительную оплату картой. Повторите попытку.", "Не удалось сохранить долю наличными. Повторите попытку.", "Не удалось сохранить долю по карте. Повторите попытку." — same meaning, same actions.
• "Не удалось сохранить оплату. Повторите попытку." (and its card / partial / closing / share variants) — the payment was not recorded: it is neither in the receipt nor in the reports. Take the payment again.
• "С карты списано {amount}, но не удалось сохранить частичную оплату. Сверьтесь с терминалом." — rare and important: the card was charged while the payment did not save. Do not blindly repeat it — reconcile with the terminal and message us here.
• "Чек нельзя закрыть: собрано {collected} из {due}. Ничего не записано — примите остаток и закройте заново." — the parts add up to less than the total and nothing was recorded. Collect the rest and close the receipt.
• "Оплата картой не прошла: терминал недоступен", "Терминал недоступен: {reason}", "Превышено время ожидания подключения" — the POS could not reach the payment terminal. Check the terminal link (see Payment terminals) or take another payment type.
• "Нельзя отправить на терминал" — the operation has no reference to the original payment (for example a refund for a receipt paid on another terminal). Reconcile with the terminal manually.
• "Ошибка фискализации" — the payment went through but the fiscal receipt did not: see Fiscalization.
• "Фискальная смена превышает 24 часа" — the fiscal shift must be closed by law: close it and keep selling (see Shift close).
• "Не удалось отправить — проверьте подключение и попробуйте снова" / "На этот номер нельзя отправить SMS…" — these are about sending the electronic receipt, not about the payment: the receipt is already closed.
• «No active order to pay.» — the order has no items or is not open yet. Add items and return to payment (see «Quick sale»).
• Shift-closed prompt when you tap a method — the shift is closed. Open a shift and retry (see «PIN login and shift»).
• «Tendered is less than the total.» — you entered less than «Total». That is normal for a partial payment: the tendered part is charged and the rest stays as «Balance due». For a full payment, tender at least the total.
• «No other payment types configured» in the «Other payments» sheet — no «Other» tenders are set up. An administrator configures them in the back office; close the check with cash or card.
• «Sum does not reconcile — please report» on a split — the parts do not add up to the amount due. Recheck the split.
• Fiscal-device-not-configured banner — payment will go through without fiscalization. Set a default register in the hardware settings; with a live connection the receipt is sent to the fiscal service.
• «Saved locally — sync failed» — the payment is saved on the device but did not reach the cloud. The register retries the sync on its own once the connection returns.

FAQ

How do I give the customer change?

For a cash payment, key the tendered amount into the «Tendered» field — the register shows the «Change due» pill with the exact amount to hand back. No manual math needed.

Can I take part cash and part card?

Yes. Enter the first payment (less than the total) and pick a method — the order stays open with a «Balance due» balance. Then tap «Take next payment» and close the rest with another method.

What is the «Other» tender?

These are extra payment types set up by an administrator (for example a gift certificate or transfer). Tap «Other» and choose the type in the «Other payments» sheet. It can close the whole check or the remaining balance after a partial payment.

Why isn't the payment type I need in the «Other payments» list?

The list in the «Other payments» sheet comes from the back office — payment type names are set up there by an administrator. The register deliberately leaves out of the list:

• the two payment types pinned to the workplace as cash and card — they are already on the main «Cash» and «Card» buttons, so there is no need to pick them through «Other»;
• with a Halyk Restaurant terminal configured — the payment types bound to that terminal: the bank posts and records those payments itself, the cashier never enters them by hand.

If the type you need does not fall under these cases but is still missing, check that it is set up in the back office and give the register time to sync.

I left the payment screen and the check was half paid. Is the money gone?

No. A partially paid order stays under the «Open» tab of the order list with the amounts already tendered. Reopen it and tap «Pay order» to close the balance.

How is a split different from a partial payment?

A partial payment closes one shared check with several payments. A split («Split…») divides the order into separate parts — by seat, guests, items, amount or percent — and each part is paid separately.