Printing labels, price tags, documents and print templates — Paloma365 Classic (Windows POS)

This article covers printing in Paloma365 Classic — the POS application for Windows: delivery order stickers, warehouse documents, labels and price tags, print templates and the print options on the "Receipts and reports" («Чеки и Отчеты») settings tab. Settings are opened via "MENU" → "Settings" (the settings password is required).

Automatic sticker for a new delivery order

• Where: Settings → "Delivery settings" («Настройка доставки») tab → "Print sticker for new orders" («Печатать стикер о новой заявке»).
• How to enable: tick the box — the setting is also saved in the cloud. In the background the POS finds open orders of its own outlet that have no sticker yet and prints a sticker on the «Принтер для печати счета об оплате и итогового отчета» (bill and final report printer), without the Windows print dialog.
• What is on the sticker: "Recieved an order" («Поступил заказ») №…, time, customer, phone, address, amount, payment type, the mark «Заказ НЕ ОПЛАЧЕН» (order NOT PAID) for unpaid orders, outlet, status, date, source, note, «Тип заявки: Доставка» or «Самовывоз» (order type: delivery / pickup), for delivery — courier and delivery cost, then the order contents.
• Notes: after printing the order is marked as printed and the sticker is not printed again. If the POS is busy printing another document or a payment is in progress, printing waits for the next check.

Printing the prebill for a delivery order with «Распечатать»

• Where: order window → «Распечатать» (Print) button. The button is shown for an open order of this outlet only when Settings → "Delivery settings" → "Display buttons: create order, print" («Отображать кнопки: создать счет, распечатать») is ticked.
• How it works: an internet connection is required, otherwise «Отсутствует подключение к интернет, обработка заявок запрещена!» (no internet connection, order processing is not allowed). After the confirmation «Подтвердите смену статуса заявки на "Распечатано"» (confirm changing the order status to "Printed") the POS creates a bill for the order (if sub-order printing is enabled in the outlet settings, the sub-order goes to the kitchen), prints the prebill if prebill printing is enabled in the outlet settings, and sets the order status to «Распечатано» (Printed).
• Notes: if a bill already exists for the order, «По данному заказу уже создан счет №…» (a bill has already been created for this order) appears and nothing is printed. This button does not print the final bill. Without that checkbox the order window keeps only «Отменить» (Cancel), «Изменить» (Edit), «Оплатить» (Pay) and «Вернуть» (Return). For an order of another outlet or an already processed order there is no «Распечатать» button.

Automatic processing of orders paid online

• Where: Settings → "Delivery settings" → "Auto-print paid orders (rahmet, tuvis)" («Авт. печатать оплаченный заказ (rahmet, tuvis)») and «Авт. закрывать оплаченный заказ (rahmet, tuvis)» (auto-close paid orders).
• How to enable: automatic processing only works with both checkboxes on and a shift open; the POS picks up prepaid orders from the Rahmet source.

Printing warehouse documents from sales mode: warehouse request, completion act, write-off, transfer

• Where: "Sales mode" interface → "Request" («Заявка»), "Completion act" («Акт комплектации»), «Списание» (Write-off), "Transfer" («Перемещение») buttons.
• How to enable: Settings → "General settings" → "Extensions of interfaces" («Расширение режимов») → "Warehouse request(button in sales mode)" («Заявка на склад (кнопка в режиме продаж)»), "Completion act(Button in sales mode)" («Акт комплектации (кнопка в режиме продаж)»), «Документ списания (кнопка в режиме продаж)» (write-off document button), «Документ перемещения (кнопка в режиме продаж)» (transfer document button).
• How it works: the bill must not be empty, printed or closed; the POS asks for employee authorization and needs access to the cloud. The document is sent to the cloud and, after a successful reply, printed on the bill and final report printer using the print forms of the warehouse request (also used for the completion act), the write-off and the transfer document; all three have 58 mm variants. The warehouse request form can be edited with the «Заявка на склад» button in Settings → "Receipts and reports".
• Notes: after a completion act the packaging window opens on the "Label" tab so you can print labels for the assembled item. The Windows print dialog is shown if "Display print settings window" is on. A print error shows "Error printing the order" («Ошибка печати заявки»).

Printing barcode labels with price from the «Печать этикеток» window

• Where: "Cashier" interface → "Options" → "Label printing" («Печать этикеток»). The window has item and barcode selection, «Принтер для печати» (printer), «Тип этикетки» (label type: «Стандартная» standard / «Старая\Новая цена» old/new price / «Уменьшенная» reduced), "Price type" («Тип цены»), «Количество копий» (number of copies), and the buttons «Печатать выбранный штрих-код» (print the selected barcode) and «Открыть новую форму печати» (open the new print form).
• How to enable: the employee needs the label printing permission. The selected printer is remembered and also used in the packaging window.
• Price type: "Item details" («Карточка товара») or the outlet's sales price type.
• Print forms: "Label" («Этикетка»), "Small label" («Этикетка мал.»), "New-old price label" («Этикетка стар. нов. цена») — edited in Settings → "Receipts and reports".
• Notes: if the item has no name or price — «У товара не указано наименование или цена / Печть этикетки невозможна» (item has no name or price, label cannot be printed). The label can also show the article, description, PLU and print date if the form has such fields; an empty barcode is hidden. The Windows print dialog is not shown from this window. «Открыть новую форму печати» opens the packaging window.

Quick label printing for received goods in a receipt document

• Where: «Склад» (Warehouse) interface → receipt document → add-item window → "Print" («Печать») button → a window with «Принтер для печати» (printer) and «Тип этикетки» (label type: standard / old/new price / reduced) → "Print".
• How it works: the button is visible only in receipt documents and requires a selected item and an entered quantity. The number of labels equals the entered quantity; the price is the one entered in the receipt line (in extended mode — the new price).

Printing labels for all items of a receipt document

• Where: «Склад» (Warehouse) interface → list of receipt documents → select a document → "Label printing" («Печать этикеток») button → the packaging window opens on the "Label" tab filled with the document's items.
• How it works: the button exists only in the receipt documents list. The printer is chosen on the "Printer" tab of the packaging window; then proceed as with batch label printing.
• Notes: for a document not yet sent to the cloud, labels are printed from its current contents.

Weight and piece labels when packaging

• Where: packaging window (a separate packaging interface on the login screen, or «Открыть новую форму печати» from the label printing window) → "Packaging" («Фасовка») tab → select an item → enter the weight or quantity (or take it from the scales) → «Тип этикетки» (standard / reduced), «Кол-во копий:» (copies) → «Печать этикетки» (print label).
• Setup: the printer is chosen on the "Printer" tab of the same window (remembered). The number of copies is remembered.
• Label barcode: the prefix from Settings → "Equipment" → "Scales" → "Barcode format" → "Prefix for barcodes" («Весовой:» weight — 22 by default, «Штучный:» piece — 21), then the item PLU (if "Search when scanning label" is set to "By PLU") or the item code, then the weight or quantity and a check digit.
• Notes: without a weight — «Введите вес или количество!» (enter weight or quantity); without a name or price, printing is impossible. The print dialog is not shown.

Batch label printing from an item list (6x4, old/new price, 2x3, 2x4)

• Where: packaging window → "Label" tab → item list ("Add folder contents", «Загрузить из буфера» load from clipboard, "Quantity", "Delete") → «Тип этикетки» («6x4» / «Старая\Новая цена» / «2x3» / «2x4») → "Print".
• How it works: printer — "Printer" tab. For each row the POS prints the number of labels given in that row, using the forms "Label" (6x4), "New-old price label", "Small label" (2x3) and the 2x4 label, with the row's price type. No extra quantity prompt appears on "Print".
• Notes: rows with quantity 0 are skipped; if an item has no name — «У товара не указано наименование / Печать этикетки невозможна». The Windows print dialog is not shown. The list is cleared after printing.

Printing price tags (big/small, with old price)

• Where: packaging window → "Price tag" («Ценник») tab → item list ("Add folder contents", «Загрузить из буфера», "Delete") → "Price tag format" ("Big" / "Small"), "Old price" checkbox → "Print".
• How it works: a preview window opens where you choose the printer and "Quantity"; there is also "PDF export".
• Notes: price tag forms (big, small and both old-price variants) are files in the program's reports folder; they have no edit buttons. The old price comes from the "old price" price type set for the outlet. The list is cleared after printing.

Price type name on the old/new price label

• Where: Settings → "Receipts and reports" → "Additional data" → "Print payment type on a label (old/new price)" («Печать вида оплаты на этикетке (старая/новая цена)»).
• How it works: the setting is also saved in the cloud. On the «Старая\Новая цена» label, instead of bare prices the POS prints "price type name:" and the price — for the new price and, if the old price is not zero, for the old price.
• Where it applies: the label printing window and batch printing on the "Label" tab of the packaging window. It does not affect quick label printing from a receipt document.
• Note: despite the words "payment type", the price type name is printed; if no type is found — «Розница» (Retail).

Editing print templates

• Where: Settings → "Receipts and reports" → "Editing printable templates" («Редактирование шаблонов печатных форм») block → buttons "Products in stock" («Остатки на складе»), "Label", "Final report" («Итоговый отчет»), "Bill" («Счет об оплате»), "X/Z Online cash" («X/Z Онлайн кассы»), "Material report" («Материальная вед.»), "Small label", "Sales report" («Акт реализации»), "Prebill" («Счет на оплату»), «Заявка на склад» (warehouse request), "Cashbox" («Касса»), "New-old price label", "Salon" («Салон»), "Sub-order" («Подзаказник»), "Fiscal for Online cash registers" («Фискальный для OnLine касс»).
• How it works: the print form editor module must be installed in the program folder. A button opens the form file from the reports folder in the editor; the settings window closes. If the editor module is missing, the button opens nothing.
• 58 mm variant: with "Use 58mm paper" on, "Products in stock", "Material report", "Sales report", «Заявка на склад», "Cashbox", "Salon" and "Sub-order" open the 58 mm variant if it exists, otherwise the regular one; if there is no file at all they silently open nothing. "Final report", "Bill", "X/Z Online cash", "Prebill" and "Fiscal for Online cash registers" open the 58 mm variant directly.
• Notes: for "Label", "Final report", "Bill", "X/Z Online cash", "Small label", "Prebill", "New-old price label" and "Fiscal for Online cash registers" a missing file shows "Error while opening the report template..." («Ошибка открытия шаблона отчёта...»). Not every form has a button: cash in/out receipts, the prepayment receipt, the return form, price tags and the delivery sticker can only be changed in the files of the reports folder.

Where print forms are stored and 58 mm variants

• Where: Paloma365 Classic installation folder → «reports» subfolder.
• How a file is chosen: the POS picks the file by document type and the "Use 58mm paper" setting; 58 mm variants have "_58" in the file name.
• Available forms: prebill, bill, bill copy, sub-order, refusal slip, prepayment receipt, cash in/out and collection receipts, deposit top-up and withdrawal receipts, final report, sales report and extended sales report, reports by customers, refusals, returns and salon, material report (with and without prices), products in stock, cash report, deposit reports, warehouse documents (warehouse request, write-off, transfer), labels (standard, reduced, old/new price, weight, reduced weight, 2x4), price tags, delivery sticker, QR slip, lottery receipt, X/Z reports and fiscal receipts of online cash registers, session barcode, return form, currency exchange and cash status reports.
• Notes: if a file is missing, printing stops with "Print form unavailable:" («Печатная форма недоступна:») "...name"; for bills "Please update print forms." («Обновите печатные формы.») is added. Form files live on this computer — repeat an edit on every POS. Some elements (QR code, barcode, customer block) print only if the form contains the matching object.

58 mm paper mode

• Where: Settings → "Receipts and reports" → "Systemic control" («Системное управление») → "Use 58mm paper" («Использовать 58мм бумагу»).
• How it works: the setting is stored on this computer only. The POS uses 58 mm form variants for bills, bill copy, sub-order, refusal slip, final report, sales report, cash and deposit reports, warehouse documents, QR slip, lottery receipt, cash in/out, collection and deposit receipts, the online cash register X/Z report and fiscal receipt, and the return form; the customer info block uses shorter separator lines.
• Note: forms without a 58 mm variant (labels, price tags, most reports, the delivery sticker, the prepayment receipt) use the regular file.

Print dialog before printing («Отображать окно настройки печати»)

• Where: Settings → "Receipts and reports" → "Systemic control" → "Display print settings window" («Отображать окно настройки печати»).
• How it works: it is turned on automatically on first start. It shows the Windows print dialog for the prebill, warehouse documents, stop list, lottery receipt, session barcode and a number of reports.
• Where it does not apply: the bill, prepayment receipt, cash in/out, collection and deposit receipts, the delivery sticker, labels (both from the label printing window and batch labels from the packaging window) and price tags (they have their own preview window) print without it. The dialog appears only when printing from the POS screen, not during background printing.

Saving printed bills to a PDF or XPS file

• Where: Settings → "Receipts and reports" → "Systemic control" → "Save printer bills to an external file" («Сохранять во внешний файл распечатанные чеки»).
• How to enable: tick the box and select, as the prebill or bill printer, a virtual printer whose name contains "PDF" or "XPS" (for example, Microsoft Print to PDF). Files are saved to the «Paloma365_Check» folder in the user's Documents; the name contains the date and time, "_Pay" for the bill and "_PrePay" for the prebill (.pdf or .oxps).
• Notes: with regular printers the checkbox does nothing; it applies only to the prebill and the bill. Print queue monitoring is skipped for such printers.

Printing bills and sub-orders through the ATOL fiscal register driver

• Where: Settings → "Receipts and reports" → "Systemic control" → "Use fiscal register as a printer( only АТОЛ driver)" («Использовать ФР как простой принтер (только АТОЛ драйвер)»).
• How it works: with "Fiscal Register type" («Тип ФР») = «ФР АТОЛ» or «ФР ЭЛВИС-МИКРО» (Settings → "Equipment" → "Fiscal printers") the prebill and the bill are printed as non-fiscal text on the fiscal register tape; print forms are not used.
• Note: for the sub-order the register type is not checked: with the checkbox on, the sub-order always goes through the ATOL driver (item names and quantities by kitchen section only), so with another register type sub-orders will not print.

Dish notes on bills

• Where: Settings → "Receipts and reports" → "Additional data" → «Печатать примечание к блюду в счете на\об оплате» (print dish notes on the prebill/bill).
• How it works: the note is added to the item name on the prebill, the bill, the refusal slip and in fiscal printing. The value takes effect at the next POS login.
• Note: on the sub-order the note is always printed (in brackets), regardless of the checkbox.

Customer name instead of employee on the sub-order

• Where: Settings → "Receipts and reports" → "Additional data" → "In a sub-order print employee instead of customer" («На подзаказнике печатать вместо сотрудника имя клиента» — prints the customer's name instead of the employee).
• How it works: the sub-order header shows "Клиент:" (Customer:) and the bill's customer name instead of the employee. If the sub-order form was customized, it must keep the employee caption field.

Number of guests on bills and sub-orders

• Where: Settings → "Receipts and reports" → "Additional data" → "Print guest amount on receipts" («Печатать количество гостей в чеках»).
• How it works: the bill's guest count is printed on the sub-order, prebill, prepayment receipt and bill (standard forms have the required fields). The count itself is entered on the bill screen in the "Guests" («Гостей») field.

Customer info (address, phone, additional info) on bills

• Where: Settings → "Receipts and reports" → "Additional data" → "Print customer information on prebill" («Печатать в счете на оплату информацию о клиенте»).
• How it works: the lines "Address", "Phone number" and "Additional information" («Доп. инф.») are printed on the prebill and on the bill if the customer has this data. On the bill the block has the heading "Customer info" («Информация о клиенте») with separator lines.
• Notes: if there is no data, the block is not printed. The standard bill form has the required field.

Customer purchase total and deposit balance on bills

• Where: Settings → "Receipts and reports" → "Additional data" → "Print the sum of the customer's purchases on the prebill" («Печатать в счете на оплату сумму покупок клиента»).
• How it works: the prebill shows "Sum of purchases" («Сумма покупок клиента») if it is not zero. The bill shows the same line and "Customer's balance" («Баланс клиента») if the bill was paid (fully or partly) from the deposit and the balance is above zero; on the bill all this is printed only together with "Print customer information on prebill".
• Notes: the purchase total is calculated from local POS data for the current outlet; the deposit balance is local with offline deposits, otherwise requested from the cloud.

Bill barcode on the prebill

• Where: Settings → "Receipts and reports" → "Additional data" → «Печатать штрихкод в счёте на оплату» (print barcode on the prebill).
• How it works: the prebill form must contain a barcode object — the bill barcode is put into it. Without it the prebill prints without a barcode.

Bill barcode on the bill

• Where: Settings → "Receipts and reports" → "Additional data" → "Print barcode on bills" («Печатать штрихкод в счёте об оплате»).
• How it works: the bill barcode becomes visible on the bill form (the standard form has it).

Item articles on the sub-order and refusal slip

• Where: Settings → "Receipts and reports" → "Additional data" → "Print articles on sub-order" («Печать артикулов в подзаказнике»).
• How it works: the setting is also saved in the cloud. " арт.: <article>" is added to the item name on the sub-order and the refusal slip if the article is filled in the item card.

Articles instead of item names on fiscal receipts

• Where: Settings → "Receipts and reports" → "Additional data" → "Print articles for Fiscal registers" («Печать артикулов для ФР»).
• How it works: in fiscal printing on ATOL, SHTRIH and PORT registers the item article is printed instead of the item name.

VAT amount on the bill by a set percentage

• Where: Settings → "Receipts and reports" → "Alternative VAT printing system" («Альтернативная система печати НДС») → "Print VAT in prebills" («Печатать НДС в счете об оплате»), «Процент НДС:» (VAT percentage) field → "Save".
• How to enable: tick the box, enter the percentage as a whole number (the button next to it opens the on-screen keyboard) and press "Save". VAT lines appear on the bill: amount = total / (100 + percentage) × percentage.
• Notes: until the percentage is saved with "Save", VAT lines are not printed even with the box ticked. This is a calculated line on a non-fiscal bill. The standard bill form has the required fields.

Hiding combo contents on customer bills

• Where: Settings → "Receipts and reports" → "Redundant data control" («Управление избыточными данными») → "Do not print combo contents in bills for the customer" («Не печатать комбо состав в чеках для клиента»).
• How it works: on the prebill and the bill a combo is printed as one line without nested items.
• Note: it does not affect the sub-order — combos are not sent there, their components are.

Turning off prebill printing in sales mode

• Where: Settings → "Receipts and reports" → "Redundant data control" → "Do not print prebill in sales mode" («Не печатать пречек в режиме продаж»).
• How it works: while the "Sales mode" interface is open, the prebill is not printed even if prebill printing is enabled in the outlet settings. Other interfaces and the bill are not affected.

Zero lines in sales reports

• Where: Settings → "Receipts and reports" → "Redundant data control" → "Do not print products with zero price" («Не печатать нулевые позиции в чеке»).
• How it works: the POS turns this setting on by itself on the first start of a new version; the checkbox is shown ticked and locked. Lines with a zero total quantity are excluded from the sales report and the extended sales report.
• Note: it does not apply to receipts or bills, only to sales reports; it cannot be turned off from the interface.

Print server for the mobile waiter app (Android)

• Where: Settings → "Receipts and reports" → "Systemic control" → "Print server for android" («Сервер печати для андроида») (also turned on by "Use Waiter app" («Мобильный официант») in "General settings").
• How it works: the checkbox is available only on a computer that can be the print server (this workplace is assigned as the server, or no server is assigned yet). When on, the POS regularly checks print jobs that come through the cloud from the mobile app and prints sub-orders, refusal slips, prebills and bills on the configured printers.
• Notes: only one computer per outlet can be the print server; ticking the box assigns the role to this computer. Background printing runs without dialogs or preview; if the POS is busy with other printing, the job is taken on the next cycle.

The «Не распечатался чек?» hint when a printer has a problem

• Where: appears by itself after printing on a regular printer: the «Не распечатался чек?» (receipt didn't print?) window with steps («1. Проверьте включен ли принтер и есть ли в нём бумага…» — check the printer is on and has paper; «2. Проверьте все ли провода плотно подключены к принтеру и компьютеру» — check all cables; «3. Попробуйте перезагрузить принтер и кассовый моноблок» — restart the printer and the POS; «Печатает, но не то: 1. Выходит пустой чек без надписей и символов - попробуйте перевернуть рулон с бумагой.» — blank receipt: turn the paper roll over) and the «Понятно» (OK) button.
• How it works: no setup needed. After sending a job the POS watches it in the Windows print queue for up to 10 seconds; if the job ends with an error (out of paper, printer offline, error, deleted or cancelled) or does not finish in time, the window is shown and details are written to the log.
• Notes: for printers with "PDF" or "XPS" in the name and when printing to a file, the check is skipped. The window appears only when printing from the POS screen. Weight labels from the "Packaging" tab bypass the check; price tags printed from the preview are checked.

Automatic USB printer port switching

• Where: Settings → "Equipment" → "Fiscal printers" → "Systemic control" → «Автопереключение порта USB-принтера» (automatic USB printer port switching).
• How it works: on by default; a change takes effect after restarting the POS. The POS watches the sub-order, prebill and bill printers and the label printer and, if Windows created a new port after the USB device was reconnected (for example USB001 → USB002), moves the printer to the port the device is actually on.

Opening the cash drawer after a cash payment

• Where: Settings → "Equipment" → "Fiscal printers" → "Systemic control" → "Open cash drawer" («Открывать денежный ящик»).
• How it works: after successful fiscalization of a payment, if the bill has a cash part, the POS sends the standard drawer-open command directly to the bill and final report printer. With a SHTRIH register the drawer is also opened by the register driver.
• Notes: if fiscalization fails, the drawer does not open; if no bill printer is set, nothing happens. For ATOL registers drawer opening through the register driver is not implemented — only through the receipt printer.

Halyk Restaurants payment QR code on the prebill

• Where: order screen → "Print receipt" («Печать счета») button. The integration state is visible in Settings → "Plugins" → "Payment systems" → «Использовать Halyk Рестораны» (use Halyk Restaurants).
• How it works: the integration flag comes to the POS at login. When printing the prebill, the POS requests a payment link for this bill from the cloud and prints it as a QR code — the prebill form must contain a QR code object with a title. Internet is required.
• Notes: if the link cannot be obtained — «Не удалось получить QR» (could not get QR), the prebill prints without the QR; without internet — "No internet connection..." («Отсутсвует интернет соединение...»). If the form has no QR code object, no QR is printed.

Venue address, phone and logo on bills are set only in the print form

• Where: Settings → "Receipts and reports" → "Editing printable templates" → "Prebill" or "Bill" → add text or an image to the form manually.
• Why: the POS passes only bill data to the bill forms: the outlet's print name, the outlet info line, bill number, date, print date, employee, customer and customer info, table, guest count, note, totals, discount and service, barcode; the bill also gets the payment type, cash, VAT and online cash register details. Address, phone and logo are not passed — add them to the form as fixed text or an image.
• Note: a form edit has to be made on each POS separately — form files are stored on the computer.