POS settings: "Sync" and "Receipts and reports" tabs — Paloma365 Classic (Windows POS)

This article covers Paloma365 Classic — the POS application for Windows. It is a reference for the local POS settings: self-diagnosis, exchange with the cloud (the "Sync" («Синхронизация») tab) and printing of receipts, sub-orders and reports (the "Receipts and reports" («Чеки и Отчеты») tab). Settings open from "MENU" → "Settings" on the POS start screen.

POS self-diagnosis: free disk space, database and cloud exchange speed

• Where: Settings → "General settings" («Общие настройки») tab → "Run self-diagnosis" («Выполнить самодиагностику»). A rating table appears with "Free storage space" («Свободное место»), "MySQL performance" («Производительность MySQL») and "Network exchange speed" («Скорость обмена по сети»), rated "Bad" («Плохо») / "Good" («Хорошо») / "Perfect" («Отлично»).
• Free storage space on the drive where the program is installed: 10 GB or more — "Perfect", 3 to 10 GB — "Good", less — "Bad".
• Network exchange speed: the POS sends a test request to the cloud; a reply within 5 seconds — "Perfect", up to 15 seconds — "Good", slower or no reply — "Bad". This check needs a connection to the cloud.
• Notes: a "Bad" rating is highlighted in red.

Which computer syncs the location with the cloud ("This PC performs sync")

• Where: Settings → "Sync" tab → "This PC performs sync" («Этот компьютер синхронизирует») checkbox.
• How to set it: the checkbox is shown only with a shared MySQL database (it is hidden on a local SQLite database). Once ticked it is locked and cannot be cleared. To hand the role to another computer, tick the checkbox on that computer. The role is stored in the location's shared database.
• Notes: if no syncing computer has been assigned yet, the computer being started takes the role. Only this computer runs the full sync with the cloud; on the others the sync button on the main screen is hidden. Settings from the web dashboard are still applied on every workplace of the location.

Product images on tiles ("Use product images")

• Where: Settings → "Sync" tab → "Use product images" («Использовать изображения товаров») checkbox.
• How to enable: off by default; applies to this computer only. Product pictures are downloaded from the cloud into the "Documents\Paloma365_Pic" folder.
• Notes: images are assigned to products in the web dashboard. When enabled, the "Download" («Перекачать») button and the "Images on tiles" («Изображения на плитках») switch on the "Program appearance" («Вид программы») tab become available (how text is placed on a tile with a picture).

Re-downloading all product images ("Download" button)

• Where: Settings → "Sync" tab → "Download" («Перекачать») button next to "Use product images".
• How it works: the button is available only when images are enabled. It deletes the picture folder on this computer, resets the last image download mark and immediately starts an extra sync — the pictures are downloaded again.
• Notes: there is no confirmation. With a large catalog the download takes time.

WebP format for product images («Использовать WebP (libwebp.dll)»)

• Where: Settings → "Sync" tab → «Использовать WebP (libwebp.dll)» (Use WebP) checkbox.
• How to enable: on by default. Requires the libwebp.dll file in the program folder and Microsoft Visual C++ Redistributable 2015–2022. When settings are stored in the database, the value can be set from the web dashboard; it takes effect after the POS is restarted.
• Notes: without this checkbox, WebP pictures are not downloaded to the POS. If the library cannot be loaded, the checkbox clears itself and the message «Не удалось загрузить libwebp.dll. Проверьте наличие файла в каталоге программы и установите Microsoft Visual C++ Redistributable 2015–2022.» (Failed to load libwebp.dll. Check that the file is in the program folder and install Microsoft Visual C++ Redistributable 2015–2022.) appears.

Clearing old synced orders from the local database ("Delete receipts")

• Where: Settings → "Sync" tab → "Delete receipts" («Удалить заказы») button.
• How it works: it works only if order deletion is enabled for the location in the web dashboard; otherwise the button does nothing. There is no confirmation and no completion message.
• What is deleted: only orders already uploaded to the cloud, from closed shifts (except the current one) closed more than a month ago — together with their items, payments, requests, fiscal records and print log. Uploaded log records older than 3 months are also deleted.

Rebuilding product name search ("Update items names for SQLite search")

• Where: Settings → "Sync" tab → "Update items names for SQLite search" («Обновить имена товаров для поиска (SQLITE)») button.
• How it works: the button is always visible. The POS goes through all products and refills the search field with the product name in upper case.
• Notes: there is no completion message.

Choosing reference tables for a full sync (table list)

• Where: Settings → "Sync" tab → "Sync control" («Управление синхронизацией») section → list of tables with checkboxes.
• How to set it: tick the tables you need and press "Full sync". Double-clicking the list ticks all tables.
• Notes: the list has 59 tables; the names are technical — the database table names as shown on screen.

Full sync of selected reference tables ("Full sync")

• Where: Settings → "Sync" tab → "Sync control" section → "Full sync" («Полная синхронизация») button.
• How it works: for the ticked tables the last sync mark is reset (for stock remains, the last load mark too), then an extra sync starts and the ticks are cleared.
• Notes: if nothing is ticked, a regular extra sync simply starts. The data is downloaded by the computer with the "This PC performs sync" role.

Refreshing the database structure and resetting hotkeys ("Refresh the structure")

• Where: Settings → "Sync" tab → "Sync control" section → "Refresh the structure" («Обновить структуру») button.
• How it works: the POS resets the database structure version, deletes saved hotkeys and starts an extra sync, during which structure updates are requested from the cloud again and applied.
• Notes: there is no confirmation. Custom hotkey assignments are lost — the defaults are restored.

Re-uploading a closed order to the cloud ("Reload the receipt")

• Where: Settings → "Sync" tab → "Sync control" section → "Reload the receipt" («Перезагрузить счет») button → window «Перезагрузка счета» (Order reload): «Выберите дату когда был закрыт счет:» (select the date the order was closed) and «Введите номер счета:» (enter the order number) → «Перезагрузить счет» (Reload the order).
• How it works: the date defaults to today; the number is entered on the on-screen keyboard. The order is looked up by number and closing date; its uploaded mark is cleared and it goes to the cloud with the next sync.
• Notes: messages «Счет был успешно перезагружен!» (Order reloaded successfully) or «Счет не найден!» (Order not found).

How many orders are not yet uploaded ("Not synced shifts and orders")

• Where: Settings → "Sync" tab → "Sync control" section → "Not synced shifts and orders" («Не выгружено счетов и смен») button.
• Notes: a message like "Not synced N receipts" («Не выгружено N счетов») appears. It counts all orders not yet uploaded, including open ones; shifts are not counted despite the button name.

Cloud response timeout ("Response timeout")

• Where: Settings → "Sync" tab → "Response timeout:" («Время ожидание ответа») label → field and on-screen keyboard button.
• How to set it: value in milliseconds, 60000 (60 seconds) by default. Applies to this computer only and takes effect on the POS's exchange with the cloud without a restart. When entered from the on-screen keyboard, a value below 1000 or a non-number is replaced with 60000.
• Notes: for cloud requests the POS waits for a response at least as long as the request's own time limit (usually 60 seconds), so a smaller value does not shorten the wait — the setting can only lengthen it. When leaving the field, an empty value becomes 1000 and a value that is too long (more than 7 digits) becomes 60000.

Cloud connection timeout ("Connection timeout")

• Where: Settings → "Sync" tab → "Connection timeout" («Время ожидания соединения») label → field and on-screen keyboard button.
• How to set it: value in milliseconds, 25000 (25 seconds) by default — how long the POS waits for a connection to the cloud to be established. Applies to this computer only. When entered from the on-screen keyboard, a value below 1000 or a non-number is replaced with 25000.
• Notes: when leaving the field, an empty value becomes 1000 and a value that is too long (more than 5 digits) becomes 25000.

Initial upload of workplace settings to the database («Выгрузить настройки в базу»)

• Where: Settings → "Sync" tab → «Выгрузить настройки в базу» (Upload settings to the database) button → question «Выгрузить настройки рабочего места в базу? Значения, уже заданные в кабинете, останутся без изменений.» (Upload workplace settings to the database? Values already set in the dashboard stay unchanged.)
• How it works: the current settings of this workplace are written to the database so they can be managed from the web dashboard. Values already set in the database are not overwritten. At the end you see «Настройки рабочего места выгружены в базу» (Workplace settings uploaded) and a summary «Записано / уже было / без значения / ошибок» (written / already present / no value / errors).
• Notes: if the database is unavailable, the message «Указанный сервер недоступен» (The server is unavailable) appears.

Editing print templates on the POS

• Where: Settings → "Receipts and reports" tab → "Editing printable templates" («Редактирование шаблонов печатных форм») block → buttons "Products in stock" («Остатки на складе»), "Label" («Этикетка»), "Final report" («Итоговый отчет»), "Bill" («Счет об оплате»), "X/Z Online cash" («X/Z Онлайн кассы»), "Material report" («Материальная вед.»), "Small label" («Этикетка мал.»), "Sales report" («Акт реализации»), "Prebill" («Счет на оплату»), «Заявка на склад» (Warehouse request), "Cashbox" («Касса»), "New-old price label" («Этикетка стар. нов. цена»), "Salon" («Салон»), "Sub-order" («Подзаказник»), "Fiscal for Online cash registers" («Фискальный для OnLine касс»).
• How it works: needs the report editor module; templates are in the reports folder. A button opens the editor and closes the settings window (even without the module).
• Notes: for "Products in stock", "Material report", "Sales report", "Warehouse request", "Cashbox", "Salon" and "Sub-order", with 58 mm paper on the narrow template opens; if there is none, the regular one; if neither exists, nothing opens. For the other buttons a missing template gives "Error while opening the report template..." («Ошибка открытия шаблона отчёта...»).

Printing dish notes on bills

• Where: Settings → "Receipts and reports" tab → "Additional data" («Дополнительные данные») section → "Print a note to the meal on prebill/bill" («Печатать примечание к блюду в счете на\об оплате»).
• How to enable: off by default; applies to this computer only.
• Notes: applies to the prebill and the bill, and also to notes on the cancellation sub-order.

Customer name instead of employee name on the sub-order

• Where: Settings → "Receipts and reports" tab → "Additional data" → «На подзаказнике печатать вместо сотрудника имя клиента» (print the customer name instead of the employee on the sub-order). The English interface label reads "In a sub-order print employee instead of customer", but the option does the opposite: it prints the customer.
• How to enable: off by default; applies to this computer only.
• Notes: the field caption on the sub-order changes to "Customer:" («Клиент:»).

Printing the number of guests on receipts

• Where: Settings → "Receipts and reports" tab → "Additional data" → "Print guest amount on receipts" («Печатать количество гостей в чеках»).
• How to enable: off by default; applies to this computer only.
• Notes: the guest count is printed on the sub-order, prebill and bill if the print template has the matching fields.

Printing customer details (address, phone, extra info) on bills

• Where: Settings → "Receipts and reports" tab → "Additional data" → "Print customer information on prebill" («Печатать в счете на оплату информацию о клиенте»).
• How to enable: off by default; applies to this computer only.
• Notes: despite the name, it also applies to the bill and to receipts printed by a fiscal register (without the checkbox only the customer name is printed there).

Printing the customer's purchase total on bills

• Where: Settings → "Receipts and reports" tab → "Additional data" → "Print the sum of the customer's purchases on the prebill" («Печатать в счете на оплату сумму покупок клиента»).
• How to enable: off by default; applies to this computer only.
• Notes: the total comes from the customer's accumulated data received from the cloud during sync. On the bill it is printed only together with "Print customer information on prebill".

Order barcode on the bill

• Where: Settings → "Receipts and reports" tab → "Additional data" → "Print barcode on bills" («Печатать штрихкод в счёте об оплате»).
• How to enable: off by default; applies to this computer only.
• Notes: the bill template must contain a barcode element.

Product article numbers on the sub-order

• Where: Settings → "Receipts and reports" tab → "Additional data" → "Print articles on sub-order" («Печать артикулов в подзаказнике»).
• How to enable: off by default. When settings are stored in the database, the value can be set from the web dashboard.
• Notes: the article number is printed on the sub-order and the cancellation sub-order.

Product article numbers on the fiscal receipt

• Where: Settings → "Receipts and reports" tab → "Additional data" → "Print articles for Fiscal registers" («Печать артикулов для ФР»).
• How to enable: off by default; applies to this computer only.
• Notes: applies to receipts printed by a fiscal register connected to the POS (ATOL, Shtrih and other driver-based registers).

Price type names on the "old/new price" label

• Where: Settings → "Receipts and reports" tab → "Additional data" → "Print payment type on a label (old/new price)" («Печать вида оплаты на этикетке (старая/новая цена)»).
• How to enable: off by default. When settings are stored in the database, the value can be set from the web dashboard.
• Notes: used by the "New-old price label" template. Despite the words "payment type", the price type names are printed above the new and old prices.

Barcode on the prebill and finding the order by it

• Where: Settings → "Receipts and reports" tab → "Additional data" → «Печатать штрихкод в счёте на оплату» (print barcode on the prebill).
• How to enable: off by default; applies to this computer only.
• Notes: the prebill template must contain a barcode element. Without the checkbox, the «ШК счёта на оплату» (prebill barcode) field in the order filter is unavailable.

Printing on 58 mm paper ("Use 58mm paper")

• Where: Settings → "Receipts and reports" tab → "Systemic control" («Системное управление») section → "Use 58mm paper" («Использовать 58мм бумагу»).
• How to enable: off by default; applies to this computer only. The paper width can also be chosen when the POS is first connected.
• Notes: narrow template variants are used for receipts, acts, reports and other forms; the template editor also opens the narrow variant.

POS as the print server for the mobile waiter app ("Print server for android")

• Where: Settings → "Receipts and reports" tab → "Systemic control" → "Print server for android" («Сервер печати для андроида»).
• How to set it: the print server role is stored in the shared database for this workplace. The checkbox is available only if no print server is assigned yet or this computer is the one. It is switched on and off automatically together with the "Use Waiter app" («Мобильный официант») checkbox.
• Notes: documents for orders from the mobile app are printed by this computer, so it must stay on while waiters work from their phones.

Non-fiscal printing on an ATOL fiscal register ("Use fiscal register as a printer")

• Where: Settings → "Receipts and reports" tab → "Systemic control" → "Use fiscal register as a printer( only АТОЛ driver)" («Использовать ФР как простой принтер (только АТОЛ драйвер)»).
• How to enable: off by default; the value is stored in the location's shared database.
• Where it applies: sub-orders, prebills and bills are printed as text on the fiscal register instead of a regular printer. For prebills and bills the fiscal register type must be «ФР АТОЛ» or «ФР ЭЛВИС-МИКРО» (Settings → "Equipment" → "Fiscal printers" → "Fiscal Register type").

Saving printed receipts to PDF/XPS files

• Where: Settings → "Receipts and reports" tab → "Systemic control" → "Save printer bills to an external file" («Сохранять во внешний файл распечатанные чеки»).
• How to enable: off by default; applies to this computer only. Works only if a virtual PDF or XPS printer is selected for receipts (its name contains PDF or XPS).
• Notes: files are saved to the "Documents\Paloma365_Check" folder; the name contains the print date and time and ends with _Pay (bill) or _PrePay (prebill).

Windows print dialog before printing ("Display print settings window")

• Where: Settings → "Receipts and reports" tab → "Systemic control" → "Display print settings window" («Отображать окно настройки печати»).
• How to enable: off by default; applies to this computer only.
• Notes: the dialog appears only when printing is started by the user; automatic background printing does not show it.

Printing the full fiscal receipt ("Print full bill")

• Where: Settings → "Receipts and reports" tab → "Systemic control" → "Print full bill" («Печатать полный чек»).
• How to set it: applies to this computer only, on by default. If it is off, at startup the POS asks «Внимание! Активна устаревшая система формирования фискальных чеков! Активировать актуальную систему фискальных чеков?» (Warning! The outdated fiscal receipt system is active. Activate the current one?)
• Notes: turning it off is not recommended — the mode without the full receipt is outdated.

Cash report without internet ("Offline cash register report")

• Where: Settings → "Receipts and reports" tab → "Systemic control" → "Offline cash register report" («Кассовый отчет офлайн»).
• How to enable: off by default; applies to this computer only.
• What changes: when opening a shift, a window "Specify the amount at the beginning of the shift" («Укажите сумму на начало смены») appears; the cash report is built from the POS's own data (without the checkbox the POS first requests balances from the cloud and, on failure, shows "Failed to receive cash balance data" («Не удалось получить остатки по кассе»)); in the cash collection window the amount is filled from the POS balance and cannot be edited; the check for not-uploaded orders is skipped during cash collection at shift close.

Return form on by default ("Require filing of return form")

• Where: Settings → "Receipts and reports" tab → "Systemic control" → "Require filing of return form" («Требовать заполнение бланка возврата товара»).
• How to enable: off by default; applies to this computer only.
• Notes: sets the initial position of the return form switch in the return window; the cashier can change it manually.

Showing the bill on screen before printing ("Bill preview")

• Where: Settings → "Receipts and reports" tab → "Systemic control" → "Bill preview" («Предпросмотр финального чека»).
• How to enable: off by default. When settings are stored in the database, the value can be set from the web dashboard.
• Notes: the preview is shown only when printing is started by the user; automatic background printing goes without it.

Printing VAT on the bill at a set percentage

• Where: Settings → "Receipts and reports" tab → "Alternative VAT printing system" («Альтернативная система печати НДС») → "Print VAT in prebills" («Печатать НДС в счете об оплате»; despite the English label it applies to the bill), "VAT percentage" («Процент НДС») field with the on-screen keyboard → "Save" («Сохранить»).
• How to set it: applies to this computer only. The percentage is saved only with "Save" (a non-numeric value is not saved); enter a whole number. Included VAT is calculated as Total / (100 + P) × P.
• Notes: the bill template uses separate fields for VAT. The POS also passes the same "VAT percentage" as the receipt VAT rate when fiscalizing through online cash registers (ReKassa, NurKassa, WebKassa, Kaspi POS, eKassa, EPos, QPos, GREEnKassa, NewCas).

Not printing combo contents on customer receipts

• Where: Settings → "Receipts and reports" tab → "Redundant data control" («Управление избыточными данными») → "Do not print combo contents in bills for the customer" («Не печатать комбо состав в чеках для клиента»).
• How to enable: off by default; applies to this computer only.
• Notes: kitchen sub-orders are not affected.

Not printing the prebill in the "Sales mode" interface

• Where: Settings → "Receipts and reports" tab → "Redundant data control" → "Do not print prebill in sales mode" («Не печатать пречек в режиме продаж»).
• How to enable: off by default; applies to this computer only.
• Notes: works only in the «Режим продаж» (Sales mode) interface.

Not printing a slip for cash deposits and withdrawals

• Where: Settings → "Receipts and reports" tab → "Redundant data control" → "Do not print a receipt when withdrawing / replenishing money at the cash register" («Не печатать чек при снятии / пополнении денег в кассе»).
• How to enable: off by default. When settings are stored in the database, the value can be set from the web dashboard.
• Notes: turns off the regular (non-fiscal) deposit/withdrawal slip. If the operation goes through a fiscal register, the register prints it regardless of this checkbox.

Number of sub-order copies

• Where: Settings → "Receipts and reports" tab → "Number of receipts/sub-orders to print" («Количество печатаемых чеков/подзаказников») → "Sub-orders" («Подзаказники») → field with the "Enter quantity" («Укажите количество») keyboard.
• How to set it: 1 by default; 0 is replaced with 1. When settings are stored in the database, the value can be set from the web dashboard for this workplace.

Number of prebill copies

• Where: Settings → "Receipts and reports" tab → "Number of receipts/sub-orders to print" → "Prebill" («Счет на оплату») → field with the "Enter quantity" keyboard.
• How to set it: 1 by default; 0 is replaced with 1. When settings are stored in the database, the value can be set from the web dashboard for this workplace.

Number of bill copies

• Where: Settings → "Receipts and reports" tab → "Number of receipts/sub-orders to print" → "Bill" («Счет об оплате») → field with the "Enter quantity" keyboard.
• How to set it: 1 by default; 0 in the settings window is replaced with 1. When settings are stored in the database, the value can be set from the web dashboard for this workplace.
• Notes: used when the receipt was not fiscalized together with the payment, and for orders with deferred fiscalization.

Number of bill copies for fiscalized receipts

• Where: Settings → "Receipts and reports" tab → "Number of receipts/sub-orders to print" → "Fiscal bill" («Фискальный счет об оплате») → field with the "Enter quantity" keyboard.
• How to set it: 1 by default. 0 is allowed — this turns off the non-fiscal copy. When settings are stored in the database, the value can be set from the web dashboard for this workplace.
• Notes: with 0 copies the bill is not printed — the fiscal receipt is printed by the fiscal register or online cash register itself.

Fallback printer for sub-orders

• Where: Settings → "Receipts and reports" tab → "Printer for printing sub-orders" («Принтер для печати подзаказников») → printer drop-down.
• How to set it: applies to this computer only; the list shows Windows printers, the choice applies immediately.
• Notes: the main sub-order printers (kitchen, bar) are assigned in the web dashboard by the printer's system name. This printer is used when the dashboard printer is not found in Windows; if it is not selected or unavailable either, the Windows default printer is used.

Printer for the prebill

• Where: Settings → "Receipts and reports" tab → "Printer for printing prebills" («Принтер для печати счета на оплату») → printer drop-down.
• How to set it: applies to this computer only.
• Notes: if no printer is selected or it is unavailable, the Windows default printer is used.

Printer for the bill and the final report

• Where: Settings → "Receipts and reports" tab → "Printer for printing bills and reports" («Принтер для печати счета об оплате и итогового отчета») → printer drop-down.
• How to set it: applies to this computer only.
• Notes: if no printer is selected or it is unavailable, the Windows default printer is used.

Windows printers and printers from the database ("Refresh printers list")

• Where: Settings → "Receipts and reports" tab → "Refresh printers list" («Обновить список принтеров») → text box with "System printers list:" («Список принтеров в системе:») and "Database printers list:" («Список принтеров в БД:»).
• How it works: the list refreshes when the tab opens and with the button.
• Notes: database printers are shown as "Name":"system name" — handy for checking that the system name of a printer in the web dashboard matches the printer name in Windows. Each refresh appends lines to the end of the box.

How web dashboard settings are applied on the location's POS terminals

• Where: happens in the background during sync, with no user action.
• Condition: works only if the «Хранить настройки в базе (управление из кабинета)» (Store settings in the database — managed from the dashboard) checkbox is on; when settings are stored on the computer itself, values from the database are not applied.
• Notes: values from the cloud are applied on every workplace of the location, not only on the syncing one. An unsaved local change takes priority over the cloud value. If a setting arrives that takes effect only after a restart, the POS shows "Configuration updated. Please restart the app" («Параметры конфигурации обновлены, необходимо перезапустить программу»).