External Services Request Log
A log of external system calls to the Paloma365 API: delivery aggregators, integrations, and third-party applications.
How to Access
Menu: Logs → External Services Request Log.
Route: /logs/api-request-log
Quick actions:
Overview
Every external call to the API is recorded together with the request body and the response body. This is the primary tool for troubleshooting integrations: when an aggregator order "never arrived", the log shows whether the request happened at all and what the system replied.
The log is intended for diagnostics and is available to the account owner only.
List Columns
| Column | Description |
|---|---|
| Date and time | When the request was received |
| IP address | The address the request came from |
| Method | HTTP method of the request |
| API name | The API that was called |
| Function | The API method invoked |
| Status | HTTP response code |
| Sales point ID | The point the request relates to |
| Order ID | Order number in the external system |
| Paloma order ID | Number of the order created in Paloma365 |
The status is colour-coded: 2xx success, 4xx a caller-side error, 5xx an error on our side.
Filters
You can filter on any column: date and time, IP address, method, API name, function, status, sales point ID, external order ID, and Paloma order ID.
Apply runs the filter, Clear empties every field.
Request Details
Clicking a row opens the Request details card — with the full URL, content type, request body, and response body.
Those last two fields are what explain why an integration behaved unexpectedly: the request body shows what the external system sent, the response body shows what Paloma365 returned and with which error.
Tips
- An empty Paloma order ID with a 2xx status means the request was accepted but no order was created — read the response body.
- No records for a period signals that the external system never called us at all. In that case the problem is on their side or in the integration settings, not in Paloma365.
- Filtering by the external Order ID is the fastest way to find the specific problem order a customer reported.
Related
- Integrations — connecting external services
- Data Exchange — exchange with external systems
- System Log — data changes inside the system
- Delivery Requests — orders arriving from aggregators