Remote access for support — Paloma365 Classic (Windows POS)
This article is about Paloma365 Classic — the POS program for Windows. When a problem is hard to solve over the phone, a support specialist connects to your POS remotely via AnyDesk or TeamViewer: they see your screen and fix the issue much faster. Nothing to download — the support screen with launch buttons is built into the POS.
How to open the support screen
- On the POS login screen (where you enter the workplace login and password), press the Support button in the top-right corner.
- The Support window shows contact details: the chat in your online dashboard and the phone numbers listed below.
Press Close to return.
Launching AnyDesk or TeamViewer
- Call support and describe the problem.
- If the specialist needs to see your screen, they will ask you to press the Remote access button in the bottom-right corner of the support screen. This step is done together with the specialist — they will guide you.
- Buttons AnyDesk, TeamViewerQS, and Supremo appear. Press the one the specialist names.
- The tool opens. Read out the AnyDesk address (ID), or the TeamViewer ID and password, and confirm the incoming connection if asked.
The Remote access button appears only if a remote access password is set in this POS's settings. If there is no Remote access button on your POS, just call support — the specialist will suggest another way.
Support contacts
| Country | Phone |
|---|---|
| Republic of Kazakhstan | +7-727-391-26-66 |
| Russian Federation | +7-495-240-84-51 |
| Kyrgyz Republic | +9-963-129-626-32 |
| Ukraine | +3-809-471-090-98 |
Websites: paloma365.kz, paloma365.ru, paloma365.com.
Security
- Grant remote access only to official Paloma365 support — via the contacts in this article.
- A Paloma365 specialist never asks for bank passwords, PIN codes, or card details. If someone does — end the session and call back on the official number.
- You see every action on your screen and can close the tool at any moment — the connection drops immediately. Never set up permanent (unattended) access.
FAQ
Can a specialist connect without my knowledge?
No. A connection is only possible when you launch the tool yourself and read out the current session details.