Notifications bell — Paloma POS 2
This article is about Paloma POS 2 — the new touchscreen Paloma cash-register app. It covers the notifications bell: the single place where the register collects every important warning — fiscalization, sync, shift and printing. If you are not sure this is your app, start with “How to tell you have Paloma POS 2”.
Overview
- The bell sits in the right part of the top bar and is reachable on any screen after you sign in.
- When there are no active warnings, the icon is completely hidden — that is the normal, healthy state.
- The bell shows a badge with the number of warnings: red — there is an error that needs attention; muted — only soft reminders remain.
- Tapping the bell (tooltip “Notifications”) opens the “Notifications” sheet with the list of warnings — most important first. Each one has its own action button.
What the warnings mean
| Warning | What it means | What to do |
|---|---|---|
| “Fiscal device not configured” | No default kassa is selected — payments go through without fiscalization | Set up the fiscal device: “Fiscalization (Kazakhstan)” |
| “Couldn't sync with the server” or “sync operations haven't reached the server” | Sales and changes are not reaching the server | Tap “Retry” right in the notification; if it persists — “Sync and offline” |
| “Shift open for over 22 hours” → “Fiscal shift over 24 hours” | The shift is approaching or has passed the 24-hour limit | Tap “Close shift” — the button takes you straight into the close-shift wizard: “Closing the shift” |
| “In the drawer …” + “Recommended to remove a cash drop now.” | Too much cash has accumulated in the drawer | Tap “Record cash drop” and remove the excess; shift cash operations — “Closing the shift” |
| “Hand over shift?” | The active cashier changed — the register offers to record a cash count | Tap “Record handover” or “Not now”; details — “Closing the shift” |
| “1 receipt failed to print” (the count can be higher) | Print jobs failed — the printer is unreachable or erroring | “Open settings” and check the printer: “Printers”, “Hardware troubleshooting” |
| “Shift not auto-closed” | Open checks blocked the automatic shift close | Close the open checks, then close the shift manually: “Closing the shift” |
Common issues
- There is no bell on the screen — no warnings are active, so the icon is hidden. This is normal: the register shows the bell only when it has something to say.
- No fiscal-device warning even though the register is not set up — it appears only where fiscalization is enabled (for example, Kazakhstan) and never on a device in Management mode — that device sells nothing.
- I tap “Retry” but the sync notification stays — check the internet connection and try again later; see “Sync and offline”.
- The print notification keeps coming back — jobs keep failing. Sort out the printer (“Printers”) or clear the queue with “Clear queue”.
FAQ
Why is the badge sometimes red and sometimes gray?
A red badge means the list contains an error (fiscalization, sync, printing, shift limit). The muted color means only soft reminders remain, such as the shift-handover offer.
A notification disappeared on its own — is that normal?
Yes. Every warning watches its own condition: as soon as the cause is fixed (sync succeeded, shift closed, receipt printed), it leaves the list, and once the list is empty the bell itself hides.
What is the most important item in the list?
Warnings are sorted by priority. The top one is “Fiscal device not configured”: while it is shown, payments go through without fiscalization. Next comes the sync failure: sales are not reaching the server.